Customer care
ExhibitStay supports corporate and event-driven travellers before departure, during the stay, and through payment follow-up. Use the sections below to understand how trip management, support escalation, and travel safety are handled.
Use your booking ID or invoice reference whenever you need help with traveller names, rooming lists, arrival windows, billing updates, or payment follow-up. The fastest way to request a change is through our customer service team before the hotel cut-off or payment deadline.
For multi-room corporate bookings, it helps to include the lead traveller name, company name, and the dates that need to be changed so our team can review availability before confirming any adjustment.
ExhibitStay reviews hotel options, payment handling, and support communications with a business-travel lens. Travellers should still check venue guidance, local transport advice, and company travel policies before departure.
If a destination faces transport disruption, venue changes, or event-related advisories, our support team can help you understand the booking impact and what follow-up documents are required.